Planning for the unexpected

Dominique Tassignon of Veolia’s Mobile Water Services considers how business security can be at risk if water treatment fails

It might never happen but if it did, would you be prepared? In the case of a business emergency could you respond to minimise damages to your company’s production, finances, reputation?

Planning for the unexpected

You need to have a plan - not only to ensure the business doesn’t suffer, but also to give you and your customers peace of mind and reassurance that all steps have been taken to mitigate any disruption. The unexpected does happen; power failures, severe weather disruption, breakdowns, fires and other unexpected incidents. Although your risk planning may be thorough, there are some events that cannot be avoided but they can be planned for.

Business Continuity Management is becoming increasingly important as organisations begin to understand the impact of disruptive events upon business processes. There is now even a globally recognised international standard - ISO 22301’Business Continuity Management’, which enables you to ensure that your company can continue to operate 'business as usual' during unforeseen circumstances.

What does this mean for water treatment?

How long would your customers be willing to wait if your business is facing an emergency or disruption? Probably not that long.

By ensuring you have a Business Continuity Plan in place for your water treatment facility you are able to be more resilient to disruptions and able to respond within a time frame customers will find acceptable. This reassurance is a differentiator in the market and one that can be straightforward to achieve.

Your business must understand its desired level of service and also what the minimum acceptable level is – i.e. the essential service it has to provide to avoid losing customers and to fulfill your primary contractual obligations. Your Business Continuity Plan should help you return to the desired level of service in the shortest time possible.

MWS -9

Making a start

The first steps to putting a Business Continuity Management Plan in place are highlighted below:
  • Assess the likely impact on your business of significant events
  • Plan their response in advance
  • Test the effectiveness of the plan
  • Invest time and thought into managing risk

Working through these stages is best done with an informed team from a number of departments to identify as many events that could lead to business disruptions and people who are able to develop the best methods to respond.

There are a number of consultancies who offer disaster management and for catastrophic incidents in high risk/cost activities these are a valuable option. However businesses can manage the process themselves and partner with key suppliers to manage the risks and ensure action plans are in place for certain events.

Water scarcity and severe weather events are common risks to businesses. Reliable and consistent water supply is vital to many industrial sectors including manufacturing, Power, Petrochemical, to name a few.


Industry leaders

Veolia’s Mobile Water Services has been an industry leader in this area for many years, where our water treatment assets are regularly commissioned to fulfil a customer’s emergency process water needs.

Our ReAct ‘Treated Water Security’ plan has been in the marketplace for 10 years and provides the customer with a free assessment of their water treatment requirements, identifies potential risks and prepares a response plan to minimise any disruption to their water supply. Companies who register for this plan receive a full business continuity audit, which in the event of an emergency will speed up the process, ensure peace of mind and avoid costly downtime.

Expertise 'Treated Water Security'

Veolia's Mobile Water Services offer a complete range of solutions and services to meet companies short or longer term water treatment needs.

The free high value service has been developed to protect businesses in the event of an emergency by keeping water treatment plants running.

Once on-site a full continuity audit is undertaken including:

  • Quality and quantity of water requirements
  • Raw Water Analysis
  • Hoses and connections review
  • Services and utility specifics
  • Comprehensive Business Continuity Plan and priority service to registered customers 

The ReAct unique contingency plan for 'Treated Water Security' has been developed to protect businesses and their facilities, 24 hours per day, 7 days per week, in the event of a breakdown or failure with an installed water treatment plant. Providing 'Peace of Mind' in the event of an unforeseen requirement also fulfils the requirements under ISO 22301:2012 Business Continuity Management Standard.

Business Continuity Planning should be regarded as a priority for any business and with good planning you can take steps to minimise the potential impact of a disaster and ensure your company is resilient.


To discuss your Business Continuity Plan click here.

For more information about Mobile Water Services please click here.

Mobile Waters Learn More

Dominique Tassignon

About the Author

Dominique Tassignon

Dominique has worked with industrial customers for over 20 years, joining Veolia Mobile Water Services almost 3 years ago. He has held several senior management roles including Services Director and Commercial Director in the Benelux for water treatment providers. Within Veolia as Commercial Director Europe for the Mobile Water Services he extended his geographical footprint with the objective to meet and exceed customer needs and ensure service excellence. He leads the sales development and growth of the MWS business across Europe.